Watch SX Live 2023 On-Demand

Join the Movement to Transform Your Support Experience


Learn from industry leaders about how generative AI plays a pivotal role in shaping modern support, how to improve collaboration between customer success and support, and how to elevate the agent experience.


Grow and protect your business at every phase of the customer journey.


Brought to you by SupportLogic

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Watch SX Live 2023 On-Demand
See how Generative AI is
transforming the Support Experience
Hear from Past Attendees
"Thank you team for getting this phenomenal SX conference and Kudos to the entire team for nailing this! I'm tuning in from India :)"
Sushanth Gangavarapu
Enterprise Support Manager
"Really enjoyed the sessions team. Lots of thought-provoking speakers. Great line-up."
Brian Blumenthal
AVP, Customer Support
"Great format, speakers, and content."
Eduardo Rubia
Customer Engagement Director
Industry-Leading Speakers from SX Live 2023
  • Husam Najib
    Vice President, Customer Support
    Rippling
  • Ben Gardner
    VP of Customer Support
    Drift
  • Marlene Summers
    Vice President,
    Product Success
    Salesforce
  • Dean Robison
    SVP, Customer Outcomes
    ServiceNow
  • Deepam Mishra
    Senior Advisor, AI and ML to Startups and Venture Capital
    AWS
  • Marilyn Lin
    Vice President, Global Customer Support
    Delphix
  • Emre Tekoglu
    Vice President Of Customer Support
    Zywave
  • Bina Hallman
    VP, Worldwide Systems Support
    IBM
  • Kincy Clark
    Director of Support
    Bolt
  • Taylor Armstrong
    Director of Customer Experience Ops
    GlossGenius
  • Vineet Puri
    SVP & Co-Head Global Client Services
    Cvent
  • Dan Steinman
    Chief Evangelist
    Gainsight
  • Oren Yaqobi
    Sr. Vice President, Customer Success
    Redis
  • Howie Xu
    SVP of Engineering & AI
    Palo Alto Networks
  • Shekar Murthy
    Chief Customer Officer
    Yellow.ai
  • Dana Alvarenga
    Vice President of Customer Experience
    SlapFive
  • Jocelyn Goldfein
    Managing Director
    Zetta Ventures
  • Shreesha Ramdas
    Co-founder and former CEO
    Strikedeck (Medallia)
  • Shahab Riazi
    Sr. Principal, Customer Success
    Box
  • Omer Gotlieb
    Co-Founder & CEO,
    former Co-Founder & CCO
    Salespeak / Totango
  • Judith Platz
    Chief Customer Officer
    SupportLogic
  • Bobby Sands
    VP, Customer Excellence
    Avalara
  • Jessica Umayam
    Manager, Customer Excellence
    Avalara
  • Patrick Martin
    General Manager, Service Solutions
    Coveo
  • Jennifer Weber
    Director and Chief of Staff, Technical Support
    Salesforce
  • Dave Yusuf
    SVP Customer Success
    Q2
  • Alice Petrovich
    Head of the Executive Office, Product Support
    SAP
  • Tom Sweeny
    CEO & Founder
    ServiceXRG
  • Francoise Tourniaire
    Author of
    The Art of Support
    FT Works
  • Rebecca Wettemann
    Principal
    Valoir
  • Mohammed Ajouz
    Sr. Vice President, Global Head of Product Support
    SAP
  • Dave Seaton

    CEO & Principal Consultant
    Seaton CX
  • Chris Warticki
    VP, Customer Experience
    Epicor
  • Chris Fender
    Offering Leader, IBM Support Insights
    IBM
  • Chad Bates
    Director of Support
    Aduro
  • Deepak Chawla
    SVP, Global Product Support
    UiPath
  • Jason McWhorter
    Support Consultant and Former VP, Global Support
    Fourth
  • Eddie Gonzalez
    Vice President, Technical Operations
    Bandwidth
  • Jerry Stalick
    VP, Customer Experience & Services
    F5
  • Nir Galpaz
    Group Vice President Technical Services and Support
    8x8
  • EJ Liao
    VP of Product
    Forethought
  • Joe Andrews
    Chief Marketing Officer
    SupportLogic
  • Max Greene
    Sr. Customer Success Manager
    SupportLogic
  • Ryan Radcliff
    Director, Product Marketing
    SupportLogic
2023 Technology Sponsors
2023 Community Sponsors
ASP - Association of Support Professionals
CSS Corp
TSIA
West Monroe
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