SX Live City Tour: Austin

Watch the on demand to hear strategies and emerging trends from fellow customer support and success enthusiasts.

  • When
    Austin City Tour
    Thursday, March 30, 2023
    5:30 pm - 8:30 pm CT
  • Venue
    Moonshine Patio Bar & Grill
    303 Red River Street
    Austin, TX 78701
  • Details
    SX Live City Tours are free to attend. But space is limited, so reserve your spot today! Dinner and drinks will be served to attendees.
SX Live City Tour: Austin
Thursday, March 30, 2023
05:30 – 06:00
Registration and Networking
06:00 – 06:15
Welcome by SupportLogic
06:15 – 07:00

Support Executive Panel: The Future of Support: Unlocking Customer Insights

Looking to elevate your customer support experience? In this session, our expert panel will discuss how companies use AI and machine learning to gain deeper customer insights, creating a seamless and integrated support experience across various channels.

You'll leave with actionable strategies to improve your customer's experience and stay ahead of the curve in a rapidly changing digital landscape. This is a unique opportunity to glean firsthand insights from experts with deep industry experience and engage with your own personal experiences and questions.

07:00 – 08:30
Networking and Discussion
Meet Our Expert Panelists
  • Carlos Gutierrez
    AVP, Customer Success Operations
  • Jenna Koontz
    Sr Director, Global Technical Support
  • Jason McWhorter
    VP Global Support
  • Marlene Summers
    VP, Technical Support
Elevate your customer support experience.

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