June 9
Bionic Customer Support

A bionic company blends AI with human capabilities to power innovation, advantage, growth, efficiency, and resilience.

Bionic Customer Support is about seamless interaction between AI and humans – taking the best qualities of each to provide an optimum mix of customer experience and efficiency. The most valuable AI use-cases are unlocked when delivered as part of end-to-end human support processes.

The Seamless Interaction Between Humans and AI
Simon Bamberger, Managing Director and Partner, Boston Consulting Group
Nicholas Clark, Partner and Associate Director, Boston Consulting Group
Ryan Maund, Partner, Boston Consulting Group

Senior Support leaders discuss how they are using AI to enhance their customer support experience..
Panel Discussion: The Revenue Impact of Support Experience

Françoise Tourniaire, Author, The Art of Support
Deepak Chawla, Sr. Vice President of Global Product Support, UiPath
Nitin Badjatia, Sr. Vice President of Product Marketing and Solutions Management for Sales Cloud and Service Cloud, SAP
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