Best Practices for Driving Agent Retention and Empowerment

Brian Blumenthal, AVP, Customer Support, Inovalon

Darren Bovis, Sr Director Customer Support and Services, Ruckus Networks

Preetham Gopalaswamy, VP Product, SupportLogic

Agent retention and engagement have always been important, but the current climate has driven the need for greater focus on employee development and retention. Learn how Inovalon and Ruckus Network, a CommScope company, designed modern, intelligent quality monitoring programs using AI-driven insights from agent interactions.

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