Building a Reliable & Scalable Escalation Management System

Daniel Coullet, VP of Customer Success & Support, Qlik

Otho Lyon, VP, Global Support, Cloudera

Abdul Hameed Rahim, Sr Mgr, Technical Support Engineering, CommScope

Martin Schneider, Chief Evangelist, SupportLogic (Moderator)

In this informative panel discussion, you’ll learn how leaders in the B2B technology industry are leveraging technology and people-empowering policy to reduce escalations, reduce costs and increase CSAT and loyalty.

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