Day Two: Closing Remarks

Joe Andrews, CMO, SupportLogic

Martin Schneider, Chief Evangelist, SupportLogic

Throughout today's sessions, it was evident that customer retention and growth are top of mind among industry leaders. We started the morning examining how to change anything through customer empathy, listening, and interaction. These valuable insights transitioned into constructive debates on the differences between customer success and support, product and support, and how to operationalize at scale.

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