Employee Experience & Customer Experience: Creating the Right Balance for Success

Dean Robison, SVP, Customer Service and Support at ServiceNow

Omid Razavi, Chief Customer Officer, SupportLogic

A modern support experience must consider the entire customer lifecycle. For ServiceNow, that means providing a great support experience throughout the customer journey across onboarding, adoption, and value realization. In addition, product, support, and success teams must work together to provide a standout experience for every ServiceNow customer. Join us as we sit down with Dean Robison, ServiceNow’s SVP Customer Service and Support, where he leads the Global Technical Support, Technical Account Management, and Product Success organizations at ServiceNow.

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