Marilyn Lin, VP of Customer Support Experience, Mulesoft
When support and product teams work well together, customers notice. But aligning these teams around the support experience takes some work… and a unique perspective. Learn how Marilyn Lin, VP of Customer Support Experience at Mulesoft, a Salesforce company, used her product background to bring product and support together for a better support experience. Marilyn will show how Mulesoft improved collaboration between product and support, explain how they share insights to improve both functions, and provide tips you can use to boost internal alignment and customer delight.