Improving the Support Experience with Contextual Relevance

Patrick Martin, VP of Technical Support, Coveo

Turning support agents into superheroes sounds like science fiction. But when you combine contextually relevant content and intelligent routing of cases - great results happen. In this session, Patrick Martin, Vice President of Technical Support at Coveo, will reveal how Coveo’s support organization has reduced mean time to resolution and increased customer satisfaction by ensuring the right content plus the right agent results in an optimal support experience.

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