Don Carrol, Service Delivery & Product Support Leader, UiPath
Brandon Munroe, Director, Global Technical Support, OSIsoft
Ben Hamann, Director, Global Support, Salesforce
Francoise Tourniaire, Author of the Art of Support, FT Works (Moderator)
Technical support engineers today must possess a wide set of skills. Many of these skills make support engineers extremely valuable team members, even outside the support organization. This session provides valuable career-growth insights for both support agents and managers.