Putting Tech Support Engineers on the Fast Track

Don Carrol, Service Delivery & Product Support Leader, UiPath

Brandon Munroe, Director, Global Technical Support, OSIsoft

Ben Hamann, Director, Global Support, Salesforce

Francoise Tourniaire, Author of the Art of Support, FT Works (Moderator)


Technical support engineers today must possess a wide set of skills. Many of these skills make support engineers extremely valuable team members, even outside the support organization. This session provides valuable career-growth insights for both support agents and managers.

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