The Future of Work in Customer Support

Simon Bamberger, Managing Director and Partner, BCG

Bryan Belmont, CVP, Customer Service and Support, Microsoft

Omid Razavi, Chief Customer Officer, SupportLogic


The past two years have brought many changes to support organizations around the world. And more change is certain to come. How support teams adapt and take advantage of these rapidly changing times will have ripple effects inside support and, in turn, across the entire enterprise. In this session, we will explore how to tackle this disruption head on. We will also provide some real-world examples of some major initiatives aimed at transforming support teams for the modern work environment and beyond and discuss how these initiatives were received and reveal the path forward for the future of work for support.

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