Where Does Your Organization Fall on the Support Maturity Model?

Francoise Tourniaire, author of "The Art of Software Support", FT Works

Do you know how your support team compares to others on the Support Maturity Model? The answer might surprise you. In this session, FT Works founder Francoise Tourniaire will present the five levels of the support maturity model, how they apply to various areas of support, and why you need to understand where your team falls. She will outline how you can use the model to drive transformation initiatives and further team goals. Also, Francoise will perform a few real-time assessments for some lucky SX Live audience members. Come for a chance to participate, or just learn how you can calibrate your support transformation program.

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