The 2023 Support Experience Awards
Recognizing organizations, teams, and individuals for innovation, creativity, and process improvements in delivering excellent support experiences.
Award Categories
The nomination process for the 2023 Support Experience awards has closed. We look forward to your submissions next year.
2023 Support Experience
Customer Experience (Team)
Recognizing a Support team that delivers a great overall customer experience.

2023 Support Experience
Organizational Influence (Team)
Recognizing a Support team that used insights and data to demonstrate strong influence outside their function and deliver value to their broader company.
2023 Support Experience
Employee Experience (Team)
A high performing Support organization that prioritizes employee experience and invests in programs to systematically develop their people.
2023 Support Experience
Self Service
The self service organization puts customer experience on the forefront.

2023 Support Experience
Technology Adoption (Team)
Recognizing a Support organization that is using technologies that improve the customer and employee experience and operational efficiency.
2023 Support Experience
Customer Hero
Recognizing an individual contributor (support engineer, agent, CSM) who delivers exceptional customer experience.

2023 Support Experience
Transformational Coach (Individual)
Recognizing a manager who is effectively coaching and developing their support engineers and agents to help them grow in their current roles and careers.

2023 Support Experience
Transformational Leader (Individual)
Recognizing a senior leader who is strategically transforming the support organization to look beyond traditional operational goals, and to deliver better outcomes for customers, employees, and the business.
Meet Our Judges
The who's who for the support industry.
Judith Platz
Chief Customer Officer, SupportLogic
“I’m thrilled to be a part of the inaugural Support Experience Awards. Across all of my roles in support, customer success and professional services – while each role was unique, there was one common thread: the need to provide an outstanding support experience to every customer. With support and success teams being in a renaissance period, I can’t think of a better place to highlight their stories of excellence.”

Al Hahn
Executive Director, ASP
“I am passionate about Support and excited to be a part of SXLive. We are actively soliciting candidates for industry awards that recognize significant contributions. Our participants get far too little recognition for their role. Support is more important today than ever to the health of our businesses.”

Francoise Tourniaire
Founder, FT Works

"The support industry has seen tremendous transformations and is full of innovative folks who are dedicated to providing a great experience to customers and internal team members alike. I’m very happy to have been chosen to be on the judges’ panel for the inaugural round of the SX Live Awards so we can shine a bright light on individual heroes and organizations that are changing the way we serve customers."

David Kay
Principal, DB Kay & Associates
“Judging award submissions lets me learn what the very best companies are doing. It’s a little like a time machine: I see the innovations that will become tomorrow’s standard offerings.

Also, celebrating the organizations and individuals who are doing great things is essential. Awards recognize them with the respect they’ve earned and motivate others to try to outshine them in the future."